SHIPPING & DELIVERY
Due to ongoing large delays across the Australia Post network, Parcel Post for small orders is currently only available for Victoria, NSW and Queensland. Express Post is available for small orders Australia Wide.
All orders are usually shipped by Australia Post's trackable Parcel Post and Express Post services unless otherwise stated, and require a signature on delivery.
Shipping & handling is calculated on the cost and weight of your order.
Standard and Express Post can be selected, with Express Post required for time and temperature-sensitive culture and rennet products.
- Standard Post - Up to 500 g - $9.95
- Express Post - Up to 500 g - $10.95
- Standard Post -- 500 g to 5 Kg - $11.95
Standard Post orders over 5 Kg will be charged by weight & location.
- Express Post -- 500 g to 3 Kg - $14.95.
Express Post orders over 3 Kg will be charged by weight & location.
If your order is Express due to containing culture, mould or rennet products and is over 3 Kg or contains 'bulky' items it may be more economical to place two orders separating the culture, mould or rennet products and Cheese Kits from the bulky items.
Note: Selected oversize 'bulky' products will vary in shipping price by delivery area. This will be noted on the product description page.
The total cost of your order including S&H is displayed by the shopping cart before any commitment to buy is required.
If an order is redirected or returned to us due to an error in the delivery address, any shipping cost for resending the order will be borne by the customer, and charged at the real cost of shipping.
We are currently not shipping internationally.
RETURNS & REPLACEMENTS
Our refund and return policy is in line with the 'Consumer Rights & Guarantees' as set out by the Australia Competition & Consumer Commission.
All Green Living Australia products are selected with quality in mind. Please choose carefully as you are not entitled to a refund if you simply change your mind.
You may seek a refund for goods purchased from us if the product is faulty through no fault of your own, or if it does not match our product description. However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. All return requests for products not matching the website description, damaged deliveries, or missing products must be made within 7 days of delivery.
In order to return any product(s), you must contact us to get a Return Merchandise Authorisation BEFORE sending the product(s) back. The supplied RMA form must accompany your returned product(s). Returns will be processed within 7 days of arriving back at our warehouse.
If you prefer an alternative to a refund we can arrange for goods to be exchanged or repaired. A credit to be used on other Green Living Australia products may be offered at our discretion.
Our warranties are what are commonly know as a 'back to base warranties,' meaning you are responsible for returning the product unless the cost of doing so is significant. In this case, we must organise and pay for the return or exchange.
Please keep your receipt as proof of purchase. This is simply to make your claim easier and is not required.
GOODS DAMAGED DURING SHIPPING
Green Living Australia will, at our discretion, replace, repair or offer a credit for goods damaged in transit.
All packaging materials and the box/satchel must be kept and you may be asked to lodge a complaint with Australia Post, if applicable.
Photographic evidence of the damage may be required and the goods may need be returned for examination.
Orders placed by email, telephone or via our website may be cancelled prior to the order being shipped, however, this may entail a cancellation fee to cover the cost of any transaction fees and time required to complete any refund.
PRIVACY & SECURITY