SHIPPING & DELIVERY
COVID Update: Due to large delays across the Australia Post network, Parcel Post for small orders is currently only available for Victoria, NSW and Queensland. Express Post is available for small orders is available Australia Wide.
All orders are usually shipped by Australia Post's trackable Parcel Post and Express Post services unless otherwise stated, and require a signature on delivery.
Shipping & handling is calculated on the cost and weight of your order.
Standard and Express Post can be selected, with Express Post recommended for time and temperature-sensitive culture and rennet products.
Small Order -- $9.95 (Express $10.95)
Standard Order -- $11.95 (Express $14.95, up to 5 Kg)
Express orders over 5 Kg will be charged at real cost.
Shipping is FREE for most orders over $300.00.
Note: Selected oversize 'bulky' products will vary in shipping price by delivery area. This will be noted on the product description page.
The total cost of your order including S&H is displayed by the shopping cart before any commitment to buy is required.
If an order is redirected or returned to us due to an error in the delivery address, any shipping cost for resending the order will be borne by the customer.
COVID Update: We have been advised to temporarily stop shipping to international destinations as there can be long delays as freight space is reduced due to reduced international flights, or no deliveries at all in some countries.
International orders are very welcome. Many countries, especially in SE Asia and Oceana regions have been set for automatic shipping calculations based on the order contents.
If your country is not listed in the available countries in the checkout please email firstname.lastname@example.org for S & H quotes, with your order requirements, and delivery address and telephone number.
It is strongly recommended that tracking and insurance be used for all international orders and will be quoted as such.
Once you have confirmed the acceptability of the total cost for your order, we can send an online invoice, and payment for your international order can be via credit card or a PayPal account.
Please Note: It is your responsibility to check with your country's customs and quarantine services to ascertain the acceptability of importing the cheese-making cultures, moulds, etc. that you may wish to order.
RETURNS & REPLACEMENTS
Our refund and return policy is in line with the 'Consumer Rights & Guarantees' as set out by the Australia Competition & Consumer Commission.
All Green Living Australia products are selected with quality in mind. You may seek a refund for goods purchased from us if the product is faulty through no fault of your own, or if it does not match our product description. However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.
In order to return any product(s), you must contact us to get a Return Merchandise Authorisation BEFORE sending the product(s) back. The supplied RMA form must accompany your returned product(s).
If you prefer an alternative to a refund we can arrange for goods to be exchanged or repaired. A credit to be used on other Green Living Australia products may be offered at our discretion.
Please choose carefully as you are not entitled to a refund if you simply change your mind.
Our warranties are what are commonly know as a 'back to base warranties,' meaning you are responsible for returning the product unless the cost of doing so is significant. In this case, we must organise and pay for the return or exchange.
Please keep your receipt as proof of purchase. This is simply to make your claim easier and is not required.
GOODS DAMAGED DURING SHIPPING
Green Living Australia will, at our discretion, replace, repair or offer a credit for goods damaged in transit.
All packaging materials and the box/satchel must be kept and you may be asked to lodge a complaint with Australia Post, if applicable.
Photographic evidence of the damage may be required and the goods may need be returned for examination.
Orders placed by email, telephone or via our website may be cancelled prior to the order being shipped, however, this may entail a cancellation fee to cover the cost of any transaction fees and time required to complete any refund.
PRIVACY & SECURITY