Shipping - FAQ's
- How well will my culture handle being shipped in our hot Australian climate ?
- Can orders be shipped internationally ?
If you have a question about shipping your order that is not covered here, please call (07) 3808 2576 or email us with as much information about your question or problem as possible at firstname.lastname@example.org. We can then answer your question and perhaps add to this shipping FAQ page
Our cultures travel very well. Just store the items "as advised" as soon as possible.
Cultures are shipped to us from overseas, without any cooling, and we just store the items correctly once they get to us. It is the long term storage that is important.
We have shipped thousands of culture sachets a year for over a decade and have found the cultures are hardier than may be imagined. We tested yoghurt cultures left at room temperature over a period of four months. We found that at three months the culture still worked well, however; at four months we needed to increase the culture dose significantly. This same culture kept in a freezer would have lasted for years.
What we wish to avoid is anyone getting their yoghurt or cheese cultures or enzymes and storing them in the pantry for many months, without even knowing that they needed to be put in the fridge or freezer.
Perhaps we are overcompensating with the notes on our site and the labels all over the place, but we do know someone who kept an unopened cheese kit in a hot pantry for two years.
International orders are very welcome. Many countries, especially in the SE Asia and Oceana regon have been set for automatic shipping calculations based on the order contents.
If your country is not listed in the available countries in the checkout please email email@example.com for S & H quotes, with your order requirements, and delivery address and telephone number.
It is strongly recommended that tracking and insurance be used for all international orders, and will be quoted as such.
Once you have confirmed the acceptability of the total cost for your order, we can send an online invoice, and payment for your international order can be via credit card, or a PayPal account.
Please Note: It is your responsibility to check with your country's customs and quarantine services to ascertain the acceptability of importing the cheese making cultures, moulds, etc. that you may wish to order.