This page will be kept up to date with new information as the situation changes. Thank you for your continued support and understanding in this trying time. We appreciate your business and we are here to help you in any way we can to make sure you have the best tools and advice available to make your own food and health products from home safely.
Online Orders - Shipping Continues
We are still open online and all orders will be shipped and delivered as usual. Our warehouse staff is operating during normal business hours and will strive to get your items out to you as quickly as possible as orders come in. You can expect the same great service from us as always.
Note: Due to large delays across the Australia Post network, Parcel Post for small orders is currently only available for Victoria, NSW and Queensland. Express Post is available for small orders is available Australia Wide.
We have been advised to temporarily stop shipping to international destinations as there can be long delays as freight space is reduced due to reduced international flights, or no deliveries at all in some countries.
Contactless Warehouse Pick-Up;
Due to COVID-19 safety precautions were are practising contactless collections of orders at our Underwood warehouse. If you are a local please feel free to select the Warehouse Pick-up option as you checkout online. We will email you when the order is available to collect from our pick up point, which is the warehouse directly opposite our showroom, in the same complex.
Our showroom is permanently closed. We regret that this may be inconvenient for some of our local customers and thank you for your understanding that safety is our highest priority.
Safety and Hygiene
The safety of our staff and our customers is our highest priority. As we supply cultures, yeasts, bacteria and other biologically sensitive materials, hygiene is of utmost importance at Green Living Australia. We have always employed very high cleanliness standards as part of our operating policy and we are making an effort to be extra careful in these times to be sure everything coming from our business is safe.
We are very aware of the need for social distancing and have set up our production and shipping facilities with this in mind. You can be sure that we are taking every precaution to make sure our staff and our customers are safe.